Archive - February 2022

Are you being heard?

Voice matters because it is a channel for the self-expression that people need in order to feel acknowledged and seen, and – more broadly – because it can have a significant impact for a team or organisation when judgment, uncertainty, ideas and innovation, collaboration, communication and coordination are in the mix.  An absence of voice may mean compliance or obedience, but it isn’t territory for sustainable engagement - and sustainable engagement is essential for the flexibility and adaptability that characterises resilient, robust, flourishing teams and organisations.  What enables voice is psychological safety: believing that you won’t be punished or humiliated for speaking up with ideas, questions, concerns or mistakes.  That belief means the leader, in the first instance, consistently modelling behaviours that authentically welcome inclusiveness and diversity (including diversity of thought), that mean that help is offered and requested freely, that engage without judgment in taking risks and failing, and that make open conversations the norm – all this without fear of judgment, penalty or exclusion.

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